Privacy Policy
Last updated: June 2026
RV Masters ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the New Zealand Privacy Act 2020. This policy explains what we collect, why, how we use it, and your rights.
Who we are
RV Masters, 3/142 Ossie James Drive, Hamilton 3282, New Zealand. Phone 07 843 0070, email hello@rvmasters.co.nz. We are the agency responsible for the personal information we collect through this website and our business.
Information we collect
- Contact and enquiry details — name, email, phone number, your message, and any details or photos of your RV you share through our contact form or by phone, email or in person.
- Booking details — the service you request and your preferred times when you book through our online scheduler.
- Order and payment details — when you buy from our online shop, including billing and delivery information. Card payments are processed securely by our payment providers; we do not store full card numbers.
- Service records — information about your RV and the work, inspections, certifications or consignment we carry out for you.
- Website usage — basic technical and analytics data (such as pages visited and device type) collected through cookies and similar technologies.
How we use your information
- To respond to your enquiries and provide quotes.
- To carry out the services you book — workshop, compliance, inspections, valuations, Sell on Behalf and Rental Management.
- To process and fulfil online shop orders.
- To manage our relationship with you, including service records, invoices and reminders.
- To meet our legal obligations, including lodging compliance certificates with the relevant authorities.
- To improve our website and services.
- To send you updates or marketing only where you have asked us to, or where the law allows. You can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only as needed with trusted providers who help us run our business, including:
- Shopify — our website and online store platform, including order and payment processing.
- Jotform — our contact and enquiry forms.
- Acuity Scheduling — our online booking tool.
- Camplify — for Rental Management bookings and related insurance and claims.
- Payment providers and couriers — to take payment and deliver orders.
- Compliance and certification authorities — where required to issue and lodge your certificate.
- Professional advisors — such as our accountants or lawyers, where necessary.
Some of these providers store information on servers outside New Zealand. Where that happens, we take reasonable steps to ensure your information is handled with comparable protections.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site working (for example, your shopping cart) and to understand how the site is used so we can improve it. You can control or disable cookies in your browser settings, though some parts of the site may not work as well if you do.
Storage and security
We take reasonable steps to keep your information safe and to protect it from loss, misuse or unauthorised access. No system is completely secure, but we work with reputable providers and limit access to your information to those who need it.
How long we keep it
We keep your information only as long as we need it for the purposes above, or as required by law (for example, tax and business records). When it is no longer needed, we take reasonable steps to securely delete or de-identify it.
Your rights
Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us at hello@rvmasters.co.nz or 07 843 0070. We will respond as soon as we reasonably can.
If you are not satisfied with how we have handled your information, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown above.
Contact us
Questions about your privacy? Email hello@rvmasters.co.nz or call 07 843 0070.